WoW! Yesterday was superb! Although I didn't get to go Singapore Expo to watch the concert but I get to know the live updates of what's happening there!
FT Island was the first one to perform and they performed 4 songs - Bing Bing Bing , I Hope , Love Love Love & Flower Rock. I just watched their backstage cum a few seconds of their performance yesterday and they were awesome! Jonghun is damn hot! && Minhwan wore black singlet during their performance! <3 <3
Next up is D-NA.. That group I have no comment..
Next was ZE:A!! This I have comments.. Positive and exciting comments! ^^ They sang 3 songs - Mazeltov , All Day Long remix & Level Up. Just watched their backstage cum short performance and they were awesome too!! <3 <3 Kwanghee was funny when he speaks English & Kevin's Australiand ascent English really blow me away! <3 <3 Si Wan <3 Dong Jun <3 & this was their 2nd time in Singapore. Their first time was about 2 months ago.. How cool was that?!
Then it was INFINITE's turn!!! YaY! They sang 3 songs too - Come Back Again , Wings & She's Back. They're awesome!! Too... Woohyun , Sunggyu , Dongwoo & L look different! But nevertheless after watching their backstage cum short performance, they're awesome for their first performance and first time in Singapore! I Like! ^ ^ Hope they will come back again! Dasi Dorawa oppa! <3 <3
SHINee was up next. Some fans said that they saw Jonghyun in Singapore but it turns out that Jonghyun wasn't performing. Nevertheless they sang 4 songs - Replay (boom ver) , Ring Ding DOng , Lucifer & Hello. Onew, Taemin & Minho sang for Jonghyun's part. I hope Jonghyun will be better and I guess he is because SHINee performed Hello on Inkigayo just now with Jonghyun. =D Hope they can come as 5's instead of 4's the next round when they have something on in Singapore! ^ ^
SNSD was up next. I don't want to talk much about them but they came later than the rest as I think they have things to do in Japan. So yeah they arrived in SIngapore yesterday at around 5.10pm. So they didn't get to be interviewed backstage.
Lastly, was Big Bang!!!! OMG! Big Bang! Their first time in 5 years debuting i guess performing in Singapore! OMG! That was what I've been saying to myself when I get to know that Big Bang is coming! Taeyang was super hot! He was the one talking when they had their interview backstage before taking the stage. They sang 7 songs - Gara Gara Go , Number 1 , Haru Haru (ballad ver) , Lies , Last Farewell , How Gee & Hands Up. They're the only group that night to sing more than 4 songs! How awesome was that?! && TOP came. He smiled! Makes me melts! Sorry Taeyang.. You're still my number 1 in Big Bang Taeyang! <3 <3 Hope they will come again soon!
I'll post some of their pics in Singapore later tonight okay~ Till then..
Sunday, October 24, 2010
Service Excellence Progress Test...
Unit 1 : Professional Image
Ethics & Codes of Conduct In Service Industries
- shaping the professional publuc image and reputation of the companies.
Basic Grooming And Hygiene
Importance of Maintaining a Professional Image
Ethics & Codes of Conduct In Service Industries
- Ethics - moral belief that influences people's behaviour, attitudes & ideas.
- Code of Conduct - a set of rules outlining the responsibilities of or proper practices for an individual or organization. - Related concepts = ethical code & honour code
- Etiquette - a set of customs and rules for polite behavior
- Companies - trustworthy , fair , honest & respectful manner
- shaping the professional publuc image and reputation of the companies.
Basic Grooming And Hygiene
- Hygiene - Fundamental hygiene ( bathing, brushing teeth, combing hair & clean fingernails)
- Grooming - to care for one's appearance - positive body language gives a good impression to customers - 55% of communication consists of body language , 38% tone of voice , 7% communicated through words - for poise & posture (deportment) = Stand tall , hold head high up and walk tall, briskly and with purpose , sit upright and alert, lean forward to show real interest , stand on both feet shoulder width apart
Importance of Maintaining a Professional Image
Employees with a positive self image :
- "I Care" image
- Customers will develop a positive and comfortable relationship
- relationship is crucial - occasional service lapse as the customers will be more tolerant and understanding
Ways to Maintain a Healthy and Well Groomed Appearance
- Rest - Sleep 8 hours a day
- Exercise - Regular exercise
- Relaxation - Ways to relax : = Close eyes and relax = Listen to light, instrumental or new age music = Take up hobby = Do yoga or breathing exercises
- Nutrition - Healthy eating habits combined with exercises
He he~ Nothing to do so I thought of writing the points for Unit 1 of Service Excellence since tomorrow I have a progress test on it.. =)
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